Shipping & Returns Information
Delivery options
Enter your delivery address at checkout to see the shipping options and charges available for your order. Availability may vary by destination.
Shopping for a specific celebration? Contact us before ordering to ask about delivery timing for your destination. Do not assume a holiday arrival date unless it has been confirmed for your order.
Order questions
For an address correction, cancellation request, delivery question, or order update, contact us with your order number and the email address used at checkout. A request does not automatically change an order that is already being processed.
Returns, damage, or an incorrect item
Contact us with your order number and a description of the issue. For a damaged or incorrect item, include clear photos of the item and packaging so the issue can be assessed. Please request return instructions before sending an item back.
For questions about return eligibility, the applicable return window, or return shipping costs, contact us before placing an order. This information page does not replace any applicable published refund policy or your statutory rights.